As professional florists, we guarantee your satisfaction with every order sent through for delivery in the United States and Canada and on all our products. If you are not satisfied with the purchased product, we will send a replacement or refund the full purchase price. All you need to do is notify us within 10 days of receipt of your order. You may call, come in person, or write to us.
Substitution Policy
Occassionally, substitutions may be necessary to create your order due to the availability of certain flowers. Great care is taken to maintain the style and color scheme of your piece using flowers of equal value. Additionally, substitutions of containers, especially during high demand at holiday times, may be necessary. The Green Thumb will take every step to ensure your order is filled with the quality and exceptional care that you have come to value.